Terms of service

These terms apply to use of norskdesigns.shop and purchases made directly through the website. The seller is Norsk Designs, LLC. Read them with the product information, Shipping Policy, Return and Refund Policy and Privacy Policy. You may save or print them for your records.

1. The company and collection

• Legal operator: Norsk Designs, LLC, an Alabama limited liability company.
• Alabama entity ID: 001-164-271.
• Registered office: 919 Church Street NE, Decatur, AL 35601, United States.
• Website: norskdesigns.shop.
• Customer support: help@norskdesigns.shop.
• Phone: +1 727-559-6809.

The address above is the registered office. It is not advertised as a retail store, pickup point or return depot. Email us for the correct instructions before sending a product back.

Our collection includes practical home, garden, grilling and marine accessories, with custom options and digital plans where identified on the product page. An individual listing explains what is supplied. A digital plan is not a finished physical item; a compatibility reference does not mean the equipment manufacturer endorses the product.

2. Product information and safe selection

Read the description, photographs, dimensions, material information, quantity and selected options before buying. Check compatibility with your equipment and the unit of measurement. Ask us if a size, mounting requirement or other detail is unclear. Do not assume different products have the same specification or weight capacity.

Follow the instructions and limitations supplied for the particular product. Product selection and careful installation matter, but these responsibilities do not excuse a defect, incorrect description or liability that cannot lawfully be excluded. A written warranty applies according to its stated terms; no blanket warranty period for the whole collection is created by this page.

3. Orders and corrections

Review the item, options, contact details, shipping address and final total before placing an order. Keep your order confirmation. Contact us promptly if an order or address needs correction. We will check whether the change is still possible, particularly after shipment or custom production begins.

An order message records the transaction details; a payment authorization or shipping-label creation is not proof of delivery. If an item cannot be supplied or an error affects the order, we will explain the issue and the available options. We will not impose a higher price or substitute a materially different item without your agreement. Amounts due back for canceled, unfulfilled items will be refunded under applicable requirements.

4. Prices, currency and payment

Our US store prices are in U.S. dollars (USD). Applicable sales tax and any applicable shipping charge are shown in the checkout total before payment. A tax amount can depend on the delivery address and items ordered; there is no single nationwide sales-tax rate. Free standard shipping applies to the service described in the Shipping Policy.

Use a payment method actually offered for your transaction at checkout. A wallet, installment service or card brand shown on Etsy is not automatically available on this website. Your provider may require authentication or apply currency conversion charges if your account uses another currency. Review any optional financing terms directly with that provider.

5. Delivery

For standard, non-custom physical items covered by our standard service, estimated delivery is 4–6 business days total, comprising 1–2 business days handling plus 3–4 business days carrier transit. Do not add handling to that total a second time. Custom products have separate production estimates explained in the Shipping Policy and their listings. Digital products are supplied electronically.

If shipment is delayed, we will provide the notice, revised timing and cancellation/refund choice required by applicable law. A general reference to possible delays does not remove those obligations. Report a missing or damaged parcel to us so we can investigate and arrange the appropriate remedy.

6. Custom orders and digital files

Check personalization text and specifications before submission. If a design approval is requested, respond after reviewing it carefully. Any required approval and its effect on timing must be explained before you commit to the order. Contact us immediately about a requested change; we cannot promise that completed custom work can be altered.

Custom and personalized products are excluded from voluntary change-of-mind returns and exchanges. Supplied digital downloads are also excluded from change-of-mind returns, exchanges and cancellation. These restrictions do not excuse non-delivery, defective files, mistakes made by us or a product that fails to match the agreed description. Digital listings specify file format and what the purchase includes. Purchasing a file does not grant permission to redistribute or resell the file beyond the rights expressly supplied with it.

7. Returns, exchanges and refunds

Request a return of an eligible standard physical item within 21 calendar days after delivery. Change-of-mind items should be returned in original condition, with the customer paying return postage. We charge no restocking fee. Exchanges are subject to availability and agreed arrangements.

We initiate an eligible return refund within 3 business days after receiving the goods, including inspection time, subject to any earlier legal deadline. The payment provider may take additional time to credit the account. For defects, damage, incorrect goods or another issue for which we are responsible, appropriate remedies and reasonable return-cost arrangements remain available. See the full Return and Refund Policy for conditions and exceptions.

8. Website use and intellectual property

Use the store lawfully. Do not submit fraudulent orders, interfere with the service, distribute malicious code or access someone else's account. Keep your own access credentials secure. These rules do not restrict lawful criticism, complaints or exercising consumer rights.

Photographs, designs, text, files and branding may be protected by intellectual-property rights belonging to us or other rights holders. You may retain purchase information for your own records. Contact us about permission for other uses or a concern about content ownership.

9. Privacy and other sales channels

Our Privacy Policy explains information processing; the Cookies Policy explains browser technologies. Accepting purchase terms does not itself provide every consent that might be required for optional advertising or tracking.

Purchases through NorskDesignsLLC on Etsy use that platform's transaction terms and protections. Etsy reviews concern that channel. They are not presented as verified reviews of purchases from this website or as approval by Google.

10. Complaints, responsibility and legal rights

Email help@norskdesigns.shop with the order reference, the issue and the outcome you are seeking. We will review the circumstances and explain our response. You may provide further information if you disagree. This process does not prevent you from using an applicable payment dispute process, contacting a regulator, obtaining advice or pursuing legal remedies.

Nothing in these terms excludes responsibility or limits a right that applicable law does not allow us to exclude or limit. We do not require arbitration or waive a customer's right to participate in a class action through these terms. Applicable law determines jurisdiction and any mandatory consumer protections; these terms do not choose an exclusive forum that removes them.

We may revise terms for future transactions. A revision does not retrospectively remove rights or change the promises made for an existing purchase. If a provision cannot lawfully be enforced, the remaining provisions continue so far as the law permits.