Shipping policy

This policy explains delivery for purchases made directly at norskdesigns.shop, operated by Norsk Designs, LLC. Physical goods and digital downloads have different delivery methods. Check the relevant product type and any custom-production information before ordering.

Standard US shipping and regions

We offer free standard shipping to the contiguous United States and Washington, DC for physical products covered by this service, with no minimum order value. Product prices are in USD. Any applicable sales tax is shown before payment.

Alaska and Hawaii are not included in free standard shipping. Contact help@norskdesigns.shop before ordering so we can check availability, cost and timing for your item. We will provide a shipping quotation for agreement before the purchase is completed. If an order is accepted in error without an agreed deliverable service, we will contact you and cancel and refund it if suitable arrangements cannot be agreed.

For U.S. territories, APO/FPO/DPO addresses, PO boxes or another address requiring special service, contact us before ordering. Do not assume that the free standard service applies. We do not advertise an international delivery service through this US policy. Any exception needs a clear offer with its own destination, charges and timing before payment.

Standard delivery estimate

For standard, non-custom physical products in the covered standard service:

• Handling and order preparation: 1–2 business days.
• Carrier transit after handoff: 3–4 business days.
• Estimated total from the completed order to delivery: 4–6 business days, including handling and transit.

Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and these holidays are not counted. Handling is already part of the 4–6-day total; it is not another period to add afterward. The order cutoff is 11:59 PM U.S. Central Time (America/Chicago), Monday through Friday, with daylight-saving changes observed. Orders completed after the cutoff, on weekends or on U.S. federal holidays enter the next business day’s handling schedule. There is no same-day dispatch promise.

These are estimates, not guaranteed delivery appointments. If delivery by a particular date is essential, ask us before ordering so we can assess it and confirm any specific commitment. Support availability is separate from carrier transit or an order-cutoff time.

Custom and personalized products

Custom grill grates and other made-to-order products can require a longer production period. The estimate for a custom grill grate is 7–10 business days for preparation and production, plus 3–4 business days carrier transit, giving 10–14 business days total once the order is complete and any required design approval has been provided.

The product page must disclose any required approval and the applicable production estimate before checkout. If information or approval is missing, we will explain what is needed and how it affects timing. We will not apply the standard 4–6-day promise to an item that requires this longer custom process. Any different item-specific estimate must be clearly presented before purchase and included in the agreed order information.

Digital delivery

Products clearly described as digital downloads do not require a mailing address for physical shipment, and no physical product is sent. Access instructions are supplied electronically after successful payment processing. Use the delivery method and file information described on the product page and in the order message. The physical handling/transit estimates do not apply.

If access instructions are missing or the file cannot be opened, check the checkout email address and spam folder, then contact us with the order reference. We will investigate the delivery or file problem. Do not place a second paid order merely to report a missing download.

Dispatch, tracking and address accuracy

Check the recipient name, street address, apartment or unit number, city, state and ZIP code before completing the order. Email us immediately about a correction. Changes after dispatch depend on the carrier and the parcel's status and cannot always be made.

For tracked shipments, we provide the available tracking details with dispatch information. A label-created status does not necessarily mean the carrier has collected the parcel. Contact us if an update is unclear or tracking stops progressing. If an order contains separate shipments, the available dispatch information will identify them.

If a package is returned after an address problem or unsuccessful delivery, we will discuss the circumstances and options. Any proposed new charge for a service must be explained before you agree. We do not automatically keep payment for an order we cannot deliver without considering the circumstances and applicable rights.

Delayed shipment, missing parcels and damage

If we cannot ship within the promised period, we will notify you with the revised timing or explain if a revised date is unavailable. We will give the cancellation and refund option required by applicable law and obtain consent to a delay where required. If we cannot fulfill the order, we will cancel it and provide the refund due. A notice that “delays may occur” is not a substitute for this process.

Contact us when the applicable delivery estimate has passed or tracking shows delivery without receipt. Include your order number and tracking details. You may check whether someone at the address received it, but we will help investigate with the carrier. We will not treat a tracking scan as conclusive where the delivery is disputed or require you to resolve the carrier issue alone.

For visible damage, keep packaging and photographs if safe and practical. Do not continue using a product that may be unsafe. The remedy depends on the circumstances and applicable rights and can include replacement or refund. Lack of original packaging or photographs does not automatically remove a valid claim.

Returns and marketplace purchases

Our Return and Refund Policy explains the 21-day request window for eligible standard products, return costs and custom/digital exceptions. The registered office is not automatically the shipping or returns location.

Etsy orders use the service and estimate offered for the Etsy transaction. A marketplace delivery estimate may differ from the direct website service. These website terms do not retrospectively change an Etsy order.

Shipping questions

• Legal operator: Norsk Designs, LLC, an Alabama limited liability company.
• Alabama entity ID: 001-164-271.
• Registered office: 919 Church Street NE, Decatur, AL 35601, United States.
• Website: norskdesigns.shop.
• Customer support: help@norskdesigns.shop.
• Phone: +1 727-559-6809.

The address above is the registered office. It is not advertised as a retail store, pickup point or return depot. Email us for the correct instructions before sending a product back.