Refund policy
This policy applies to orders placed directly at norskdesigns.shop for the United States. The seller is Norsk Designs, LLC. Our voluntary return offer is separate from your rights if an item is defective, damaged, incorrect, not delivered or materially different from its description.
Returns at a glance
- Standard, non-personalized physical products: request a return within 21 calendar days after delivery.
- Change-of-mind returns should be in their original condition, with the components and accessories supplied.
- The customer pays return shipping for a change-of-mind return.
- We charge no restocking fee.
- If we supplied a defective, damaged or incorrect item, we cover the reasonable return shipping required for the remedy we arrange.
- For an eligible physical return, we initiate the refund within 3 business days after receiving the returned item. Inspection is included in that period.
- Custom/personalized products and supplied digital downloads have the exceptions explained below. Those exceptions do not remove mandatory remedies for a problem with the order.
Starting a return
Email help@norskdesigns.shop within the applicable window. Include the order number, the item and whether you would like a refund or an exchange. For a damaged or incorrect item, describe the issue and include photographs if practical. Do not send payment-card details.
For the 21-day voluntary offer, your request must reach us within 21 calendar days of delivery. The parcel does not have to arrive back with us within that same request window. We will provide the return destination and mailing instructions, including a reasonable send-by date. A delay on our side in providing instructions will not invalidate a request made on time.
Do not send a parcel to the registered office unless we specifically identify it as the destination for your return. The correct destination can depend on the item. Contacting us helps identify the purchase and arrange a safe return; it does not require our permission to exercise a legal right.
Condition and packing
For a change-of-mind return, return the product in its original condition with its supplied parts. Please do not install, modify or use an item beyond what is necessary to inspect it if you intend to return it. Pack metal items securely, protect edges and surfaces, and include an order reference. Original packaging is useful, but suitable protective replacement packaging is acceptable.
If a change-of-mind item has been altered, damaged or returned with missing parts, we will explain the issue and any actual loss in value relevant to the refund, with a reasonable basis for the amount. We do not apply an automatic percentage deduction or a restocking fee. We will not deduct for a defect present when we supplied the product. Mandatory rights take priority over these voluntary-return conditions.
Return shipping and labels
For a change-of-mind return, arrange and pay for a suitable mailing service to the destination we provide. Use a service appropriate to the item's weight and value and keep proof of shipment; tracking can help locate the parcel. We do not promise a free prepaid label for these returns.
If the return is needed because we supplied damaged, defective, incorrect or misdescribed goods, contact us before paying for postage. We will arrange a prepaid method or agree reimbursement of reasonable return costs. We will explain the method in writing. You do not have to pay an additional charge to correct an error for which we are responsible.
Refund amount and processing
An eligible return refunds the price paid for the returned item, including refundable sales tax. No restocking fee is charged. For ordinary change-of-mind returns, customer-paid return postage is not refunded. Our free standard outward shipping has no delivery charge to deduct. A separately agreed premium or special-delivery charge is not refunded for a change of mind unless agreed or required by law; where we are responsible for the problem, any shipping refund required for the remedy remains available.
We initiate an eligible refund to the original payment method within 3 business days after we receive the returned goods, subject to any earlier legal deadline. Business days mean Monday through Friday, excluding U.S. federal holidays. Inspection does not restart the clock. We will notify you when the refund is initiated or explain a specific eligibility issue within that period.
Your bank or payment provider may take additional time to post the refund. Initiation by us and receipt in your account are different events. Contact us if you need the refund reference or help investigating a missing credit. We will not require store credit instead of a money refund you are entitled to receive.
Exchanges
Exchanges for eligible standard products are subject to availability. Tell us which replacement you would like. We will explain the return arrangements, any price difference and any delivery charge before you agree. If the replacement is unavailable, you can choose an eligible refund instead. We will not substitute a different item without your agreement.
Custom and personalized products
Products made to your selected personal text or other individual specifications are not eligible for change-of-mind returns or exchanges. The product page must identify the item as custom or personalized before purchase. Check dimensions, compatibility, spelling and selected options carefully and contact us promptly if you notice an error.
If we manufacture the item incorrectly, supply a faulty item or fail to meet its description, this exception does not prevent the appropriate remedy. A spelling or design error introduced by us is different from correctly producing the specification you approved. We assess the actual circumstances rather than treating every custom order as exempt from responsibility.
Digital downloads
Digital products are identified as downloads on their product pages. They are not physical goods and cannot be mailed back. Once a file has been supplied, we do not accept a change-of-mind return, exchange or cancellation for that download. Contact us about an accidental duplicate order, a file that will not open, missing delivery or a file that does not match its description. We will help resolve the problem and provide a refund or other remedy where required. Mandatory rights remain available.
Damage, faults and non-delivery
Tell us about a problem as soon as reasonably possible. Keep relevant packaging and photographs where practical, but lack of original packaging or photographs does not automatically defeat a legitimate claim. Depending on the circumstances and applicable rights, a remedy can include repair, replacement or refund. The 21-day voluntary window does not impose a universal deadline on defective-goods or non-delivery claims.
Do not continue using an item if you believe it is unsafe. Describe the issue when contacting us. For a missing parcel, use the steps in our Shipping Policy; you do not need to return an item that never arrived.
Cancellation before shipment and Etsy orders
Email us promptly if you want to cancel an unshipped order. We will check whether fulfillment or custom production can be stopped and explain your options. Legally required cancellation rights for delayed shipment remain available. Refunds for orders we cannot ship follow the applicable cancellation rules, not a requirement to wait for a physical return.
Orders purchased through NorskDesignsLLC on Etsy follow the terms and platform protections applicable to that Etsy transaction. The 21-day website offer does not shorten a longer return period attached to an Etsy purchase.
Contact and business details
- Legal operator: Norsk Designs, LLC, an Alabama limited liability company.
- Alabama entity ID: 001-164-271.
- Registered office: 919 Church Street NE, Decatur, AL 35601, United States.
- Website: norskdesigns.shop.
- Customer support: help@norskdesigns.shop.
- Phone: +1 727-559-6809.
The address above is the registered office. It is not advertised as a retail store, pickup point or return depot. Email us for the correct instructions before sending a product back.